
My Background
I have 43 years of experience working in Human Resources, mainly in the public and not-for-profit sectors. During that time, I have held multiple Head of HR roles, as well as senior business partner roles and specialist positions focusing on organisational change, job evaluation, TUPE, and policy development.
In 2017, I was appointed Head of HR at Havering Education Services, the commercial arm of the London Borough of Havering, providing HR support to approximately 70 schools. After five years at Havering, I joined LIFE Education Trust in August 2022 as Chief People Officer, which marked a significant turning point, as I will explain shortly.
I am also a UK Mediation Accredited Mediator, a Semco Style Certified Expert in self-management, and a Panellist on the Teaching Regulation Agency’s Professional Conduct Panel.
My Awakening
For the first 40 years of my career, I was a successful and high-performing Human Resources practitioner working within the public and not-for-profit sectors, classic “command and control” territory. But it was only when I joined LIFE that I realised I was only enabling a broken model.
The term Human Resources says it all. People are regarded as assets, and my role was to make those assets work hard and eliminate inefficiencies wherever possible. While it was important to look after your assets, this was done through viewing people as collective units rather than as individual human beings.
Being CPO of LIFE was a new kind of role, and I immersed myself in reading and learning. I was inspired by the Ubuntu philosophy, David Liddle’s work on transformational culture, Amy Edmondson on psychological safety, Ricardo Semler’s radical approach to workplace democracy, Gary Hamel and Michele Zanini’s challenge to the very foundations of management, Perry Timms on the future of work, and Frederic Laloux’s reimagining of organisations entirely. From all of this, I developed my concept of “Supported Autonomy” — not self-management left to chance, not freedom without structure, but leadership that genuinely enables people to own their work within a framework that supports them.
Later, I delved into Marshall Rosenberg’s work on Nonviolent Communication, and it deepened everything. You can have the finest organisational design, the most progressive policies, and the best systems, but if people cannot clearly express their needs or genuinely listen to others, everything is limited by self-imposed boundaries. Rosenberg reminded me that humanity and empathy are what give structures vitality. Without them, even the best systems become hollow.
If we want people to flourish, there needs to be flourishing conversations, because better conversations grow better organisations.
Flourishing Conversations aims to make challenging conversations easier, fairer, and more effective. We have seen repeatedly how unresolved issues, unclear expectations, and inconsistent people practices can quietly sap energy from an organisation. These issues damage morale, weaken trust, and divert leaders from the work that truly matters.
We combine workplace mediation skills with practical HR experience. This means we can listen to different perspectives without taking sides, uncover what’s really going on beneath the surface of the presenting issue, and work with you to develop better conversations, policies, and people practices.
Our approach is pragmatic and people-focused, and we always aim for outcomes that are both legally compliant and genuinely human.
We understand the realities of working within tight budgets, public scrutiny, and relentless time pressure. We offer senior-level expertise without the expense of a full-time role as someone who has been in the same situations you are facing, made tough decisions, and gained valuable experience along the way.
CEO stands for Cultivator, Educator, Optimist, because that genuinely reflects how I aim to show up.
Cultivator, because I believe our role is to create the conditions for people and organisations to grow, not to control them.
Educator, because lasting change comes from helping people understand why things need to be different, not just telling them what to do.
Optimist, because after 43 years, I have seen what happens when people are trusted and truly heard, and it gives us every reason to believe that better is always possible.
I am looking to collaborate with people who share similar values about how organisations should treat their people, or anyone who believes workplaces should be environments where people genuinely thrive.
This whole journey is the reason Flourishing Conversations exists. It is to work alongside people who want to build organisations where both the work and the relationships can genuinely flourish.
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